Terms and condition travel agent account

We are (Travel Agent Company Name). And we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer.



"You" and "your" refer to you, as a user of the Site. A "user" is someone who accesses, browsers, crawls, scrapes, or in any way uses the Site. "We," "us," and "our" refer to Travel Agent.

Emergency 24/7 Support

Weprovides 24/7 Emergency Support services to our customers. For emergencies within 24 hours of departure or while you are travelling.

Baggage Fees

Additional fees for baggage may apply. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies.

Travel Agent

This website belongs to (Travel Agent Company Name) (the “Travel Agency”) which declares that it acts as intermediary between the users and the suppliers of air or ground transportation services, or any other service purchased through the website of this Travel Agency. In this sense, the Travel Agency agrees to comply with the intermediary services mentioned without prejudice to the exceptions specified in these General Conditions, and is not responsible if these suppliers do not comply with their obligations, nor for unforeseen events resulting from strikes, weather conditions, delays, earthquakes, quarantines, as well as for any material, personal or moral prejudices suffered by the user due to the loss, damage or theft of luggage, nor for accidents, illnesses or deaths. In regards to the above mentioned events, the user should complain directly to the suppliers of the failed service, and the Travel Agency will assist the user as far as possible.

Responsibility Clause

This Travel Agency is subject to the responsibility scheme established by law 300/96, Regulatory Decree 1075/97, Decree 2438 of 2010, and the regulations that modify, add or reform them. The responsibility of the person or company that organizes the tourist plan or package is limited to the intermediation of services. The agency is not accountable to the user regarding air or ground transportation services, and in accordance with the conditions of the contract.

Reimbursement policies regarding services cancelled due to force majeure or acts of nature, action or omission by third parties or by the User not attributable to the travel agency, before or during the trip, that might be the object of refund, shall be defined by each supplier and they will be confirmed once the travel documents are booked and issued, as well as any applicable penalties or deductions. The travel agency is not responsible for the amount required as reimbursement. Pertinent refunds shall be made by the supplier of the service according to its reimbursement policy. The Travel Agency will not be responsible for any refund nor will it accept any interest charges over such amount.

The Agency is not responsible before the User for events such as accidents, strikes, riots, earthquakes, extreme climate conditions, security conditions, political factors, entry permit or visa refusals, the User’s legal issues, health issues, or any other type of force majeure or acts of nature that might take place before or during the trip.

In case of force majeure or acts of nature, before or during the trip (accidents, strikes, riots, earthquakes, climate conditions, security conditions, political factors, entry permit or visa refusals, health issues, amongst others), or just to guarantee the success of the trip, the supplier and/or the agency may modify, replace or cancel itineraries, dates, flights, optional services, which is already accepted by the User at the time of purchase.

In case a visa is required, the Travel Agency may provide advisory services, but all matters related to the application process, required documents, analysis, costs, length of time, and approval or refusal is the relevant consulate’s exclusive decision. In case a visa is refused, there shall be no reimbursement of the amount paid by the applicant. In any case, the application process and the compliance with the informed requirements will be the exclusive responsibility of the User.

Payment conditions are specified in the specific terms and conditions of each plan. The amount and method of payment of deposits or advances, tickets, reservations for sport or cultural events, fairs, exhibitions and similar events shall be subject to the conditions of the company that organizes such events, and they shall be informed at the time of purchase.

The User shall be the sole responsible for the custody of luggage and travel documents. The Travel Agency may give advice in case of loss, but under no circumstances will it be responsible for the loss, damage, or deterioration of such items. The Travel Agency shall inform the User of restrictions applied by airlines regarding forbidden items, maximum weight and number of pieces of luggage for each passenger, type of person allowed in certain tourist sights, limitations or access restrictions due to maximum capacity. Nevertheless, it will be the User’s exclusive responsibility to comply with such policies, which may vary by decision of the transport company or the supplier of services.

All prices, fares, taxes, rates or contributions quoted are subject to change, availability and validity without prior notice. They must be accepted by the User at the time of issuance of the travel documents. Restrictions and conditions apply for each fare published according to its own validity. Cancellation policies, penalties, restrictions and particular conditions of the plan shall be informed to the User at the time of issuance of the travel documents.

The User declares that he/she fully knows and accepts these conditions, which constitute the sole and total agreement, exclusive of any pact or legal disposition to the contrary regarding the terms, conditions and restrictions of the services purchased.

This website is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of this website (the "Agreement").

Your use of this website constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use this website. If you do not agree to these terms, please do not use this website.

Website Contents

Unless otherwise noted, this website, and all materials on this website, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Airport Transport Centre Ltd.

This website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on this website for your personal use only. No right, title, or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents of this website.

Visitors assume all responsibility and risk with regard to using this Site and, in no case, shall Airport Transport Centre Ltd be liable for damages of any kind resulting from buyer(s) use of the Site.

Registration Information/Privacy Policy

Please refer to Airport Transport Centre Ltd Privacy policy for information about our registration process, what information we collect on this Site and how we treat your personal information.

Limitations of Liability

Airport Transport Centre Ltd and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.


Airport Transport Centre Ltd will invoice for the services conducted on behalf of your company on the agreed Terms with your account manager. We offer weekly and monthly invoicing options with a 7 days payment term subject to credit check.

Refund Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded without a charge. No refunds will be issued for cancelations made less than 24 hours prior to pick-up time. Reservations not prepaid will be charged the total fare for cancelations less than 3 hours before pick up or flight arrival time or in the case of client “No Show” once the inclusive time has lapsed.

Passenger Safety

The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver's judgment, is unruly, disruptive, under the influence of drink or drugs or poses a threat to the safety of the vehicle or anyone on board.

Lost Items

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.

Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular). Please ensure you have all your belongings when leaving our vehicle


In many cases, shared-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.

Pricing and Product Information

Every effort is made to provide accurate and up-to-date information on this Site. However, items displayed may be discontinued, and prices are subject to change. Airport Transport Centre Ltd is not responsible for typographical errors and does reserve the right to make corrections and changes to the Site at any time without notice. The prices displayed are in GBP Sterling, subject to applicable taxes and transaction fees to be paid by the buyer. If an incorrect fare is displayed by site error, we reserve the right to provide the correct fare on the booking confirmation. Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 13:00 24th December to 23:59 26th December, 13:00 31st December to 23:59 1st January, other days may also be affected

Terms of Booking 

The booking will only be confirmed once you have received the booking confirmation. If for any reason the site has miscalculated the fare on a booking we reserve the right to amend the fare and notification via email will be provided for your confirmation before the booking is confirmed. If your booking requires extra stops or additional services e.g. baby seats we will email you the updated price for your confirmation before the booking is confirmed. In order to provide a quality service we do not take online booking for trips starting in the next 12 hours.  If you require an urgent and immediate transfer please contact our support centre to create your booking. Urgent bookings are dependent on the availability at the time of booking.

Inclusive waiting times

Inclusive waiting time is determined and offered upon the nature of the flight, its origin and starts at flight landing.

  1. Domestic flights a maximum of 45 minutes of inclusive waiting time and parking is offered, driver enters the terminal 20 minute after flight landing or as advised by the client at the time of booking.
  2. European flights a maximum of 60 minutes of inclusive waiting time and parking is offered, driver enters the terminal 30 minute after flight landing or as advised by the client at the time of booking.
  3. International flights a maximum of 90 minutes of inclusive waiting time and parking is offered, driver enters the terminal 60 minute after flight landing or as advised by the client at the time of booking.
  4. Clients can book a pick up time which may be any time after the scheduled flight time. In this case a maximum of 30 minutes inclusive waiting and parking is allowed
  5. Pickups from a location in town a maximum of 20 minutes waiting time is provided.

It is the client’s responsibility to let our contact centre or our driver know if they will be longer then the inclusive waiting time.  Waiting charges will be charged at £0.35p per minute from the end of the inclusive waiting time. Parking charges are applied separately.

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Airport Transport Centre Ltd owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Airport Transport Centre Ltd without obtaining authorization from Airport Transport Centre Ltd.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Third Party Links

This website contains hyperlinks and other pointers to web sites operated by third parties ("Hyperlinked Websites"). Unless otherwise stated at those websites, those websites are not controlled by Airport Transport Centre Ltd. By using those links, you acknowledge and agree that:

Airport Transport Centre Ltd is not responsible for the contents of any Hyperlinked Websites or any hyperlink contained in a Hyperlinked Website. Airport Transport Centre Ltd provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the Hyperlinked Website by Airport Transport Centre Ltd, its related bodies corporate, affiliates, corporate partners or licensors. You access such Hyperlinked Websites entirely at your own risk.


The materials on this website are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.

Airport Transport Centre Ltd expressly disclaims any duty to update or revise the materials on this website, although Airport Transport Centre Ltd may modify the materials at any time without notice. Your use of this website is at your sole risk, and you assume full responsibility for any costs associated with your use of this website. Airport Transport Centre Ltd shall not be liable for any damages of any kind related to your use of this website.


You agree to indemnify, defend, and hold harmless each of Airport Transport Centre Ltd its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your use of this Site, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.

Modification and Notice

You agree that Airport Transport Centre Ltd may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.


If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of United Kingdom without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of London, United Kingdom in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Airport Transport Centre Ltd Registered in England and Wales No: 9806534. Registered Address: 51 Eversleigh Road, London, E6 1HG.