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FAQs

Customer service is highly important to us at Airport Transport Centre, that’s why we’ve provided you with a list of our most frequently asked questions. If you can’t find the answer you’re looking for, you can always use our live chat feature or alternatively get in contact. We’ll be more than happy to assist with any questions you may have.

 

We’ll send you an email detailing your booking as soon as you place it. We’ll then be in touch before you arrive to provide you with details of your driver and vehicle.
We use a tracking system to monitor planes, boats and trains to ensure we arrive on time to meet you.
You are responsible for the accuracy of the booking form, so if you notice something wrong when you receive your second confirmation email from us, please let us know immediately.
We have an extensive fleet so we envisage that we can carry out all bookings using our own vehicles. On the rare occasion where this isn’t possible, we may use a preferred partner. Every single one of our global partners is subjected to rigorous customer service evaluation to ensure your continued comfort.
If your flight is delayed we should be able to monitor it ourselves however we advise you to get in touch as soon as possible if you’re experiencing serious delays or your flight is cancelled. You can email us at bookings@airporttransportcentre.com or call us on 0203 198 7000
Our system uses the distance, date, time of travel, number of passengers, type of vehicle and luggage to provide you with a highly competitive price. There is no hidden charges, however bulky and excessive luggage could result in surcharges.
We will always endeavour to provide you with the vehicle of your choice, however, if this is not possible, we may upgrade your vehicle to ensure all our bookings can be met.
Yes, we offer prices inclusive of waiting time, depending on the service you choose, the waiting time will differ. The longest inclusive waiting time we offer is 120 minutes for International flights outside of Europe. Please be advised that it’s your responsibility to let us know if you’re running late. Any additional waiting outside of the agreed time limit will result in a charge.
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